Clients learn about interpersonal communication styles and techniques. Clients learn how to ask and answer questions, use nonverbal communication, give feedback, and empower employees. Clients also learn how to communicate with individuals who hold different positions in an organization, such as peers, supervisors, subordinates, and customers/vendors. Course activities also cover promoting ideas, handling negotiations, and dealing with human resource issues. Clients identify an organization's culture, discuss how communication can perpetuate a culture, define a cultural network, and explore ways to take advantage of a cultural network. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.