Clients learn about the fundamentals of business etiquette. Clients learn how to build relationships, create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the course teaches clients the appropriate behavior and etiquette when using the Internet, in daily communications, and in meetings. Clients also learn how to handle ethical dilemmas and personal issues, become a good conversationalist, and be courteous when communicating. Clients also examine the appropriate etiquette for business meals and functions, as well as how to be a courteous traveler at home or abroad. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.