This course provides competency in working with contacts; using e-mail; using instant messaging; managing multiple accounts; setting e-mail options; and configuring security settings.

Guided, step-by-step labs provide opportunities to practice new skills. You can challenge yourself and review your skills after each lesson in the Lesson Summary and Lesson Review sections. Additional skill reinforcement is provided in Activities, Optional Labs, Lesson Quizzes and a Course Assessment that are available from your instructor.

This coursebook includes a supplemental CD-ROM containing the lab files used in class. To practice the skills presented in class or to perform any labs that were not completed, refer to the Classroom Setup section for information about system requirements and using the lab files.

Topics

Exploring Outlook and Working with Contacts
Introduction to Microsoft Outlook
About Contacts
Using Address Books
Working with Contacts
Printing Contact Information
Quitting Outlook

Using E-Mail
About E-Mail
E-Mail Message Components
Creating and Sending E-Mail Messages
Using E-Mail Signatures
Attaching Files to E-Mail Messages
Receiving and Viewing E-Mail Messages
Responding to E-Mail Messages
Deleting E-Mail Messages
Ping and Printing E-Mail Messages

Using Instant Messaging, Multiple E-Mail Accounts and E-Mail Options
Instant Messaging
Managing Multiple E-Mail Accounts
Modifying E-Mail Message Settings
Using Delivery Options for E-Mail Messages
Assigning Messages to Categories
Saving Messages in Various Formats

Configuring Security Settings
E-Mail Message Security
Controlling Security Zone Settings
Encryption, Keys, Certificates and Secure Protocols
Obtaining Digital Certificates
Digitally Signing E-Mail Messages
Viewing Digital Certificates
Saving Digital Certificates in Your Contacts List
Exchanging Encrypted E-Mail Messages
Exporting and Deleting Digital Certificates